Every QOP Dental service has a written definition of done before work starts. We measure what gets completed and verified (appointment confirmed, eligibility checked, claim worked, statement sent), not hours, seats, or activity.
SchedulingBillingClaims
expertise in
Dental Services
Building stronger, more connected teams
Dental operations that actually get finished
When scheduling backs up, recalls slip, and aging claims sit unpaid, production targets miss. QOP Dental covers the operational side so the clinical side can keep moving. We hire the people who keep chairs full (schedulers, billers, recall and eligibility specialists), and we own defined workflows like confirmations, A/R follow-up, and treatment coordination under a per-outcome model. Hiring and execution under one roof, scoped to what your practice actually ships.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Dental, we don’t sell seats, shifts, or generic labor. We deliver defined, measurable outcomes that remove recurring work from your team — without creating new hires to manage. Dental practices use us to systematize high-volume workflows like scheduling, patient intake, insurance follow-up, claims support, and recall outreach, so execution is predictable and tied to completed work.
Scheduling. Billing. Claims.
A model built around defined outcomes
QOP Dental operates on an outcome-based operations model: billing is tied to completed, verifiable work under agreed rules — not open-ended time or effort. Every engagement starts with a discovery call to confirm which workflows matter most and define what “done” looks like. We then connect execution to your existing systems so work flows cleanly between teams.
How we help
Scheduling & Confirmations Operations
Manage appointment scheduling, confirmations, and backfill outreach
QOP Dental handles scheduling actions and appointment status work end-to-end: booking, rescheduling, cancellations, callbacks, confirmations, and short-notice opening outreach. Every request results in a documented outcome so schedule work is visible and doesn’t get lost in back-and-forth. Items requiring a policy decision or missing information are routed as blocked rather than assumed, keeping operations controlled and auditable.
Patient Recall & Treatment Follow-Up
Execute proactive patient outreach and treatment follow-up lists
We execute structured follow-up outreach that practices often struggle to maintain consistently, including recall, reactivation, and treatment plan follow-up. We work from agreed-upon lists, perform outreach, and document outcomes so you can track what was attempted, what converted into scheduled next steps, and what is blocked or declined. Each attempt is counted once to prevent double billing.
Insurance Eligibility & Benefits Verification
Verify insurance eligibility and benefits with documented coverage
QOP Dental confirms coverage information before patient work begins. We verify eligibility and benefits, document the necessary details for smoother front-desk communication and downstream billing, and flag missing or conflicting information early to prevent visit disruption. This process is kept separate from predeterminations and claims follow-up to ensure a clear, auditable workflow and prevent redundant service fees.
Insurance A/R Follow-Up
Follow up on unpaid or aging claims with updates
QOP Dental prevents insurance receivables from silently aging through consistent payer follow-up. Each follow-up results in a documented status and next step so the team can clearly see what progressed and what is blocked. When payer responses indicate missing information, processing delays, or additional requirements, those items are documented and routed appropriately so follow-up stays organized and nothing becomes untracked or duplicated.
Patient Statements & Billing Inquiries
Send statements and handle patient billing inquiries efficiently
We reduce front-desk and office-manager workload from patient billing inquiries while keeping financial custody out of scope. We send statements and invoices from the client’s system, respond to patient billing questions, and document disputes and resolutions. All actions that involve taking payment details or moving funds remain with the client, ensuring a clear separation of responsibilities.
Referral Coordination
Coordinate specialty referrals with tracking and next-step routing
QOP Dental manages referral handoffs that can otherwise fall through due to ambiguity or lack of tracking. We coordinate the workflow, document handoffs and status, and follow up to keep referrals moving efficiently. If records are needed to fulfill the referral packet, independent record requests are routed separately to Records Requests & Release, keeping workflows distinct.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Dental.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
A short discovery call maps where the practice is bleeding time: scheduling, insurance follow-up, recall outreach, claims, eligibility. We only take on work we can define, standardize, and run on a schedule.
How does work enter the workflow?
Work enters differently depending on the service. Some tasks come from your practice management system in real time, others run in scheduled batches, shared queues, or defined handoffs from your team. Each service has its own intake setup so flow stays trackable.
Do you work in our systems or your systems?
Where the work happens depends on what keeps it cleanest. Sometimes we work in your tools, sometimes in ours, sometimes through a connected system. The point is an auditable trail and clean handoffs across teams.
How do you define what counts as “complete”?
Each service breaks down into discrete outcomes with written completion rules. If you need evidence (a confirmation, an eligibility result, a status update, a chart note), that gets defined before the work starts, not after.
How does pricing work?
Pricing is per outcome. Each outcome type carries a unit price tied to its completion rule. Most clients buy a recurring pool of service credits and draw down only on completed work.
What does onboarding look like?
We agree on scope and outcomes, lock in intake, configure tools and integrations, then run a short validation ramp before going live. Once validated, the same rules and pricing carry into steady state.
“We brought QOP Dental in to take two specific things off our plate: owning recall and A/R follow-up end-to-end, and running insurance verification so nothing stalled after the first call. Within a few weeks we had clear work-item definitions, a clean intake queue, and a completion rhythm the front office could actually plan around.
The biggest shift is that we stopped paying for “support hours” and started paying for finished work. We can see exactly what was completed, what is in progress, and what is blocked. They integrated with our practice management system, and we only pay for outcomes we can verify.”
Connor Ellis
Chief Dental Officer
What clients say