At QOP Dental, we deliver clearly scoped operational services where “done” is defined upfront. Performance is measured on completed, verifiable outcomes aligned to dental operations — not hours worked, seats filled, or general activity.
PeopleProcessPerformance
expertise in
Dental Services
Building stronger, more connected teams
Two pillars of scalable growth
Growth in dental practices breaks down when operations slow and internal teams get overwhelmed. QOP Dental addresses both. We source the right talent for the exact roles you need, while our outcome-based service model owns defined workflows and delivers consistent, measurable operational results — not vague hours or unmanaged headcount. One partner for hiring and execution, built to scale across your highest-impact priorities.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Dental, we don’t sell seats, shifts, or generic labor. We deliver defined, measurable outcomes that remove recurring work from your team — without creating new hires to manage. Dental practices use us to systematize high-volume workflows like scheduling, patient intake, insurance follow-up, claims support, and recall outreach, so execution is predictable and tied to completed work.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Dental operates on an outcome-based operations model: billing is tied to completed, verifiable work under agreed rules — not open-ended time or effort. Every engagement starts with a discovery call to confirm which workflows matter most and define what “done” looks like. We then connect execution to your existing systems so work flows cleanly between teams.
Our most requested services
Scheduling & Confirmations Operations
Manage appointment scheduling, confirmations, and backfill outreach
QOP Dental handles scheduling actions and appointment status work end-to-end: booking, rescheduling, cancellations, callbacks, confirmations, and short-notice opening outreach. Every request results in a documented outcome so schedule work is visible and doesn’t get lost in back-and-forth. Items requiring a policy decision or missing information are routed as blocked rather than assumed, keeping operations controlled and auditable.
Patient Recall & Treatment Follow-Up
Execute proactive patient outreach and treatment follow-up lists
We execute structured follow-up outreach that practices often struggle to maintain consistently, including recall, reactivation, and treatment plan follow-up. We work from agreed-upon lists, perform outreach, and document outcomes so you can track what was attempted, what converted into scheduled next steps, and what is blocked or declined. Each attempt is counted once to prevent double billing.
Insurance Eligibility & Benefits Verification
Verify insurance eligibility and benefits with documented coverage
QOP Dental confirms coverage information before patient work begins. We verify eligibility and benefits, document the necessary details for smoother front-desk communication and downstream billing, and flag missing or conflicting information early to prevent visit disruption. This process is kept separate from predeterminations and claims follow-up to ensure a clear, auditable workflow and prevent redundant service fees.
Insurance A/R Follow-Up
Follow up on unpaid or aging claims with updates
QOP Dental prevents insurance receivables from silently aging through consistent payer follow-up. Each follow-up results in a documented status and next step so the team can clearly see what progressed and what is blocked. When payer responses indicate missing information, processing delays, or additional requirements, those items are documented and routed appropriately so follow-up stays organized and nothing becomes untracked or duplicated.
Patient Statements & Billing Inquiries
Send statements and handle patient billing inquiries efficiently
We reduce front-desk and office-manager workload from patient billing inquiries while keeping financial custody out of scope. We send statements and invoices from the client’s system, respond to patient billing questions, and document disputes and resolutions. All actions that involve taking payment details or moving funds remain with the client, ensuring a clear separation of responsibilities.
Referral Coordination
Coordinate specialty referrals with tracking and next-step routing
QOP Dental manages referral handoffs that can otherwise fall through due to ambiguity or lack of tracking. We coordinate the workflow, document handoffs and status, and follow up to keep referrals moving efficiently. If records are needed to fulfill the referral packet, independent record requests are routed separately to Records Requests & Release, keeping workflows distinct.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Dental.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call to identify the workflows creating the most operational load or risk — such as scheduling, insurance follow-up, recall outreach, or claims support. We only take on services that can be clearly defined, standardized, and executed predictably.
How does work enter the workflow?
How work enters our process depends on the service. Tasks may be triggered by system integrations, practice management events, scheduled batches, shared queues, or defined handoffs. Intake is set per service to ensure consistent, trackable flow.
Do you work in our systems or your systems?
Execution happens in the environment that keeps the workflow clean and auditable. In some cases, we operate in your tools; in others, ours; and sometimes through connected systems to maintain alignment across teams.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion criteria. If evidence is required — such as confirmations, eligibility results, status updates, record changes, or notes — those requirements are defined upfront.
How does pricing work?
Pricing at QOP Dental is outcome-based. Each outcome type has a unit price tied to its completion rules. Most clients use a recurring service credit model, with usage applied only to completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm intake methods, configure tools or integrations, then run a short validation ramp. Once validated, delivery moves into steady state using the same rules and pricing for predictable execution.
“We brought QOP Dental in to take two specific things off our plate: owning a defined dental operations work queue end-to-end, and running follow-ups so appointments, insurance items, and patient requests didn’t stall after the first touch. Within the first few weeks, we had clear work item definitions, clean intake, and a steady completion rhythm our practice team could actually plan around.
The difference is that it’s not support hours or vague coverage. We can see exactly what was completed, what’s in progress, and what’s blocked. They connected directly into our existing systems and workflows, and we only pay for outcomes we can verify. Backlogs stopped piling up, turnaround became predictable, and we reclaimed a lot of internal time that was previously spent chasing status updates.”
Connor Ellis
Chief Dental Officer
Real stories of growth